Last updated 02/06/2018
We may change this policy from time to time. If we make changes, we will notify you by email and we will revise the last updated date at the top of this policy. In some cases, we may also provide additional notices (such as adding a statement to our webpage).
We collect personal data that you provide directly to us. We collect information you provide when you create an account, subscribe to our updates, respond to a survey, fill out a form, request customer support or communicate with us. We may also ask you to provide information and documentation when we apply the Know Your Customer process according to our Terms and Conditions.
The types of information we may collect include:
If you use our Services, our third-party service providers may collect your payment method information for use in connection with your payments for Services.
If you sell any digital content to us or other users using our platform, we may require you to submit a tax form in connection with your receipt of payments from us. The tax form may require you to provide certain information, including your name, business name, address or tax identification number (e.g., SSN or EIN). We will use this tax form information solely to submit relevant tax filings.
When you use our Services, we automatically collect information from your browser. We may collect:
Log Information. We collect log information when you use our Services, including access times, pages viewed, IP address, and the web page that referred you to our website.
Device Information. We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, your web browser, and device identifiers (including a network ID used to communicate with our platform)
Usage Information. If you use our Services, we may collect information associated with your usage of the Services, such as frequency or timing of usage and we may record instances in which you have used your private key to authenticate communications.
Information Collected by Cookies and Other Tracking Technologies via Our Services. We and our service providers use various technologies to collect information when you interact with our websites and mobile apps, including cookies and web beacons. Cookies are small data files that are stored on your device when you visit a website, which enable us to collect information about your device identifiers, web browsers used to access the Services, pages or features viewed, time spent on pages, mobile app performance and links clicked. Web beacons (or pixel tags) are electronic images that may be used in our web Services or emails to help deliver cookies, count website visits, understand usage and determine the effectiveness of email marketing campaigns.
We may also receive information about you from other sources, such as when logging into your Services account by using your account credentials for a separate third-party service. We will receive information from that service as indicated in the relevant third party’s authorization screen.
In general, we collect, store and use your information to provide you with a safe, smooth, efficient, and customised experience, but will collect any such information that you voluntarily give us.
We collect personal information for the following reasons:
To Provide, maintain, deliver and improve our Services;
To keep you informed about new products and services;
Send you technical notices and support and administrative messages and provide you with technical support;
Communicate with you about products, services, promotions, events and other news and information we think may be of interest to you;
Monitor and analyze trends, usage and activities in connection with our Services in order to improve our Services;
As part of our legal obligation to prevent fraud, money laundering or potentially illegal activities and to enforce our Terms and Conditions;
Link or combine information we collect from or about you; and
Carry out any other purpose for which the information was collected.
Our Services may offer social sharing features and other integrated tools. Your use of such features enables the sharing of information with your contacts or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
The Company takes reasonable measures to help protect personal data from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
The transmission of data via email is not secure and therefore we ask you not to send personal data such as identification documents via email but to upload these documents via links provided by us or our service providers, which utilise SSL protocols to securely transmit data over the internet.
The information that we collect is primarily stored on secure servers in the U.S.A, the UK and Malta.
We only retain your personal data for as long as is necessary and we have review and retention policies in place to meet these obligations.
Upon the closing of your account with the Company, your personal data shall be retained only to the extent that is necessary to comply with Anti-Money Laundering requirements or with other applicable legal and regulatory obligations.
Where you have given us your consent to use your details for direct marketing, we will keep such data until you withdraw your consent.
You may update your Services account information by logging into your account.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
You may opt out of receiving promotional communications from us at any time by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
You have the right to request access to any personal data that we process about you. You may request information about: -
Your rights in relation to your personal data are as follows:
In order to exercise your rights, you may contact us by email on INSERT EMAIL ADDRESS. We will acknowledge receipt of your email at the earliest possible and will ask you to provide proof of your identity before proceeding with processing your request. We will try to provide a reply to your request within 30 days. If we encounter circumstances that will not allow us to reply within this time-frame we will notify you as soon as reasonably possible to inform you of the reason that we require additional time to reply to your request.
© BlockChip™ 2018